Refund and Returns Policy for Somasopic

Effective Date: March 18, 2025

At Somasopic, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we are here to help. This Refund and Returns Policy outlines the process for returning items and receiving refunds for purchases made on our website. By making a purchase from Somasopic, you agree to the terms and conditions outlined in this policy.

1. Return Eligibility

We accept returns on most items within 30 days of the delivery date. To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging, including any tags, labels, or accessories that came with it.
  • The item must not be final sale or marked as non-returnable. Some items, including sale items or gift cards, may be excluded from the return policy.

If you would like to return an item, please ensure that it is in its original condition, unworn, and free of any damage.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call us at 307-621-0431. Provide your order number and the item(s) you wish to return.
  2. Return Authorization: Our team will guide you through the return process and provide you with a Return Authorization Number (RA#) if your return is eligible.
  3. Ship the Item Back: Once you have received the RA#, package the item securely, including a copy of your receipt or proof of purchase. You will be responsible for the shipping costs to return the item, unless the item is defective or incorrect.
  4. Tracking Information: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item without tracking information.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days.

  • Full Refund: If your return meets the requirements, you will receive a full refund for the purchase price of the item(s), excluding the original shipping costs.
  • Partial Refund: In cases where items are returned in less-than-perfect condition (e.g., damaged or missing parts), we may issue a partial refund depending on the condition of the returned goods.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that credit card companies or financial institutions may take additional time to process and post the refund to your account.

4. Exchanges

Currently, we do not offer direct exchanges. If you need a different size, color, or item, we recommend returning the original item for a refund and placing a new order through our website.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact our customer service team immediately. We will provide a free return label and process a full refund or replacement at no additional cost to you. Please keep the original packaging, as it may be required for returning the item.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift Cards
  • Sale or Clearance Items (unless otherwise specified)
  • Personalized or Custom Products (unless damaged or defective)
  • Items marked as “Final Sale” on the product page

Please review the product description before purchasing, as these items cannot be returned or refunded.

7. Shipping Fees

The cost of return shipping is the responsibility of the customer, except in cases where the item is defective, damaged, or the wrong item was sent. Shipping fees are non-refundable, and if you received free shipping on your original order, the shipping cost will be deducted from your refund amount.

8. Processing Time

Please allow up to 7 business days for us to process your return once we receive the returned items. We will notify you via email once your refund has been issued.

9. International Returns

For international customers, the return policy is the same as for domestic customers. However, you will be responsible for any customs fees, import taxes, and shipping costs associated with returning the item. Somasopic is not responsible for any delays or issues that may arise from international returns.

10. Contact Information

If you have any questions or need assistance with a return, please feel free to contact us:

  • Email: [email protected]
  • Phone: 307-621-0431
  • Address: 4599 Thorn Street, Garden Grove, California, United States