Refund and Returns Policy

Effective Date: January 6, 2025

At Somasopic, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, this policy outlines the terms and conditions for refunds, returns, and exchanges.


1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (e.g., receipt or order confirmation) is required.
  • Return requests must be initiated within 30 days of the delivery date.

Non-Returnable Items:

  • Gift cards or downloadable products.
  • Personalized or customized items.
  • Items marked as final sale or clearance.

2. How to Initiate a Return

To start a return:

  1. Contact us at info@somasopic.com with your order details and the reason for the return.
  2. Follow the instructions provided to ship the item back to us.
  3. The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Funds will be credited to your original payment method within 7-10 business days.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you received a damaged or defective item, we are happy to replace it with the same product. Please contact us at info@somasopic.com within 48 hours of receiving the item and include photos of the damage for faster processing.


5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or contact your card issuer, as processing times may vary.
  2. If the issue persists after 10 business days, contact us at info@somasopic.com for assistance.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery.
  • Include photos of the damaged package or items for faster resolution.

7. Contact Information

If you have questions or concerns about this Refund and Returns Policy, please contact us:

Thank you for choosing Somasopic. We value your business and are here to ensure your satisfaction