Shipping Policy for Somasopic
Effective Date: March 18, 2025
At Somasopic, we strive to provide an exceptional shopping experience, including fast, reliable, and secure shipping. This Shipping Policy explains our shipping procedures, timelines, costs, and other important information to ensure your order is delivered promptly and safely. By placing an order on our website, you agree to the terms outlined in this policy.
1. Order Processing Time
After your order is placed, it will be processed and shipped as quickly as possible. Most orders are processed within 1-3 business days. Business days are Monday through Friday, excluding holidays. Orders placed over the weekend or on holidays will begin processing on the next business day.
Please note that during busy seasons or promotional periods, order processing times may be slightly longer, but we will always aim to fulfill your order as quickly as possible.
2. Shipping Methods
We offer a variety of shipping methods to ensure that your order arrives in a timely manner. Shipping options will be available at checkout, and the cost will be calculated based on your delivery address, the weight of your items, and the chosen shipping method.
- Standard Shipping (Domestic): Delivery typically takes 5-7 business days within the United States. Shipping times may vary depending on your location and the shipping carrier.
- Expedited Shipping (Domestic): If you need your order sooner, expedited shipping options such as 2-day shipping or next-day delivery are available for an additional fee.
- International Shipping: We offer international shipping to several countries. Delivery times for international orders can vary depending on the destination, customs clearance, and other factors. Shipping costs will be calculated at checkout based on the weight and destination of the package.
3. Shipping Costs
Shipping costs are determined based on several factors, including the destination, size, weight, and the shipping method chosen. The total shipping cost will be displayed at checkout before you complete your purchase. We offer the following shipping options:
- Free Shipping: Somasopic offers free standard shipping on orders over a certain amount, typically within the U.S. Free shipping promotions will be specified during checkout or on our website.
- Flat Rate Shipping: For some orders, we offer flat-rate shipping costs, which can be a great way to save on delivery fees.
- Expedited Shipping: Faster delivery options, such as 2-day or next-day shipping, are available at an additional charge.
Please note that free shipping promotions may not apply to international orders or certain oversized items. The specific terms of each promotion will be detailed during checkout.
4. Order Tracking
Once your order is shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
If you have not received your tracking number, please contact our customer service team at [email protected] or 307-621-0431 for assistance.
5. Delivery Times
Delivery times may vary depending on your location, the shipping method chosen, and other factors such as weather conditions or carrier delays. The estimated delivery date provided at checkout is an estimate, and we cannot guarantee delivery on that exact day. Once your order is shipped, you can track your package to get real-time updates on its delivery status.
Please note that Somasopic is not responsible for delays caused by shipping carriers, customs clearance (for international orders), or unforeseen events such as natural disasters, strikes, or holidays.
6. Shipping Restrictions
While we strive to provide international shipping, there are certain shipping restrictions that apply to specific countries or regions. If your order cannot be shipped to your location, you will be notified during checkout.
Additionally, some products may have shipping restrictions based on their size, weight, or other factors. These restrictions will be clearly indicated on the product page or during checkout.
7. International Shipping
We are proud to offer international shipping to a variety of countries. However, there are additional considerations for international orders:
- Customs Duties and Taxes: When shipping internationally, your order may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information about potential fees.
- Customs Processing Delays: Customs processing may delay your shipment beyond the estimated delivery time. Somasopic is not responsible for delays caused by customs or any fees associated with customs clearance.
If you are shipping to an international address, be sure to provide complete and accurate shipping information to avoid any delays or issues.
8. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us as soon as possible. Somasopic will work with the shipping carrier to resolve the issue and ensure that you receive your items. We may require you to submit a claim with the shipping carrier for lost or damaged items, depending on the carrier’s policies.
Please note that Somasopic is not responsible for items that are lost or damaged due to incorrect shipping addresses provided by the customer.
9. Incorrect Address
It is the customer’s responsibility to provide the correct shipping address when placing an order. Somasopic cannot be held responsible for orders delivered to an incorrect address. If you realize that you have entered an incorrect shipping address, please contact us immediately at [email protected] or 307-621-0431. We will do our best to correct the address before the order is shipped, but we cannot guarantee changes once the order has been processed.
10. Shipping Customer Service
If you have any questions or concerns regarding shipping, delivery, or tracking, our customer service team is here to assist you. Please don’t hesitate to contact us:
- Email: [email protected]
- Phone: 307-621-0431
- Address: 4599 Thorn Street, Garden Grove, California, United States
By placing an order on Somasopic, you agree to the terms of this Shipping Policy. We are dedicated to providing you with a smooth and efficient shopping experience, and we will work hard to ensure that your products arrive safely and promptly.