Payment Policy for Somasopic

Effective Date: March 18, 2025

At Somasopic, we aim to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the various payment methods we accept, billing procedures, and terms related to payment processing for purchases made on our website. By making a purchase on Somasopic, you agree to the terms and conditions set forth in this policy.

1. Accepted Payment Methods

We offer a variety of secure payment options to make your shopping experience as convenient and flexible as possible. The following payment methods are accepted:

  • Credit and Debit Cards: We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: For those who prefer an additional layer of security, we offer PayPal as a payment method. PayPal allows you to make payments using your PayPal balance, credit card, or linked bank account.

  • Gift Cards: Somasopic offers gift cards that can be redeemed for purchases on our website. If you have a gift card, you may use it at checkout, and the value of the gift card will be deducted from your total order amount.

  • Buy Now, Pay Later Services: In some regions, we offer financing options like Afterpay, Klarna, or other similar services. These allow you to split your payment into installments, providing more flexibility with your payments. Availability may vary based on your location.

Please note that Somasopic reserves the right to add or remove payment methods at any time. Any changes will be reflected on our website.

2. Payment Authorization

When you make a purchase, you authorize Somasopic to charge your payment method for the total order amount, including applicable taxes, shipping fees, and any additional charges.

  • Credit/Debit Cards: Once you enter your card details and submit your order, Somasopic will securely process your payment. Your card will be authorized for the transaction, and the amount will be charged once your order has been processed and shipped.

  • PayPal: If you choose to pay with PayPal, you will be redirected to the PayPal platform to complete your purchase. Once you approve the payment, PayPal will process the transaction, and we will receive the funds accordingly.

  • Gift Cards: When using a Somasopic gift card, the value of the card will be deducted from your order balance. If your total purchase exceeds the gift card value, you will be prompted to provide additional payment using another accepted payment method.

  • Buy Now, Pay Later: If you choose a Buy Now, Pay Later service like Afterpay or Klarna, you will be subject to the terms and conditions of the respective provider. Payments will be split into installments as per the plan provided, and you must meet the requirements set by the service provider.

3. Billing Information

When placing an order, you will be required to provide accurate and complete billing information. This includes your name, address, email, phone number, and payment details. It is essential that the billing address you provide matches the address associated with your payment method to ensure that the payment is processed successfully.

If any billing information is incorrect or does not match the payment provider’s records, Somasopic reserves the right to decline or cancel your order.

4. Security and Privacy

At Somasopic, we prioritize the security and privacy of your payment information. All payment transactions are processed through secure, encrypted channels using industry-standard technology. We do not store your payment details on our servers. Your financial information is securely transmitted to our payment processors, such as PayPal, Afterpay, and credit card processors, and is handled according to their privacy and security standards.

For your protection, Somasopic does not share your payment details with third parties, except for the necessary processing of your transactions.

5. Order Confirmation and Payment Processing

Once your order is successfully processed, you will receive an Order Confirmation email. This email will include a summary of the items purchased, the payment method used, the total amount charged, and the estimated delivery date.

Your payment will be processed as soon as your order is placed, and you will receive a payment receipt confirming the transaction. If there are any issues with your payment (e.g., insufficient funds, declined transaction), we will notify you promptly so you can resolve the issue and complete the purchase.

6. Payment Errors and Discrepancies

In the event of any discrepancies with your payment, such as incorrect charges or a failed payment attempt, please contact our customer service team immediately at [email protected] or 307-621-0431. We will work with you to investigate and resolve the issue.

If we discover that an error has occurred in the payment processing (such as incorrect pricing), Somasopic reserves the right to cancel or adjust the transaction before or after shipping. In such cases, we will contact you directly to resolve the matter.

7. Sales Tax

Sales tax will be applied to your order based on the shipping address provided. The applicable sales tax rate will be calculated at checkout. Sales tax rates are determined by your local government and are subject to change.

For international customers, the applicable VAT, GST, or other taxes may apply based on the destination country, and you are responsible for any such fees.

8. Refunds and Adjustments

If a refund is issued, the amount will be credited back to the original payment method used for the purchase. Refunds may take up to 7-10 business days to process, depending on the payment provider’s policies. Shipping fees are non-refundable, and if you received free shipping on your original order, the cost of shipping may be deducted from your refund.

For more information on how we handle refunds, please refer to our Refund and Returns Policy.

9. International Payments

For international customers, payments must be made in U.S. dollars. Somasopic accepts international credit and debit cards, PayPal, and other payment methods, subject to the provider’s approval. Please be aware that international orders may be subject to currency conversion fees, which are the responsibility of the customer. Additionally, customs duties and taxes may apply depending on the destination country.

10. Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute, Somasopic will cooperate with the payment processor to resolve the issue. However, any chargeback or disputed payment may result in the suspension of your account and the cancellation of any pending or future orders.

11. Customer Service

If you have any questions or concerns regarding your payment or billing, please don’t hesitate to reach out to our customer service team. We are here to assist you with any payment-related inquiries:

  • Email: [email protected]
  • Phone: 307-621-0431
  • Address: 4599 Thorn Street, Garden Grove, California, United States

By making a purchase from Somasopic, you agree to the terms of this Payment Policy. We are committed to providing you with a secure and convenient shopping experience, and we appreciate your trust in our brand.