Shipping Policy

Effective Date: January 6, 2025

At Somasopic, we are dedicated to ensuring that your orders are processed, shipped, and delivered efficiently. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and associated processes.

1. Shipping Destinations

We currently ship to:

  • All states within the United States.
  • Select international locations.

If your location is not listed at checkout, please contact us at info@somasopic.com for assistance.

2. Order Processing

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an email with your tracking information once your order has been shipped.

3. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

  • Standard Shipping: Delivery within 5-7 business days (domestic orders).
  • Express Shipping: Delivery within 2-3 business days (domestic orders).
  • International Shipping: Delivery times vary by destination, typically 7-14 business days.

Note: Delivery times are estimates and may be affected by unforeseen delays such as weather, customs clearance, or carrier issues.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Free shipping may be available for orders over a certain amount. Check our website for current promotions.

5. Tracking Your Order

Once your order is shipped, a tracking number will be provided via email. You can use this number to monitor your shipment through the carrier’s website or the tracking page on our website.

6. Customs and Duties (International Orders)

  • International orders may be subject to customs duties, taxes, and other fees imposed by the destination country.
  • These charges are the responsibility of the customer and are not included in the product or shipping price.

7. Lost or Delayed Shipments

If your shipment is delayed or lost:

  1. Contact us at info@somasopic.com with your order details.
  2. We will work with the carrier to resolve the issue promptly.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

  • If an order is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.
  • If you notice an error in your shipping address, please contact us immediately.

9. Damaged or Missing Items

If your order arrives damaged or with missing items:

  • Notify us within 48 hours of delivery.
  • Provide photos of the damaged package or items to expedite the resolution process.

10. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us:

Thank you for choosing Somasopic. We value your trust and are committed to providing a seamless shipping experience.